Quality Assurance and Service, Ministry of Health

Quality Assurance and Service


Quality in the health services and improvement of the information infrastructure are primary objectives of the Ministry of Health. The Ministry of Health’s commitment to improve the quality of the care is expressed in the selection of the issue of quality and safety of the medicine in Israel as one of the defining “pillars” of the Ministry’s policy, and in the setting up of an administration dedicated exclusively to assuring the quality and service provided in the health system.


The activity of the Quality and Service Administration includes leading the national quality indicators program for the Israeli hospitals, quality audits, improvement of the patient experience, promotion of the safety of the care delivered, investigation and analysis of information on mortalities and special incidents, investigation of cases of medical negligence, responding to inquiries and complaints from the general public, provision of information under the Freedom of Information law - 1988 and improvement of the functioning and service level of the Ministry’s units.

Quality assurance and Service in the health system

The quality of service in the health system is a task facing each member of any medical team, each administration and every service-delivering organization. The health system is committed to investing in the delivery of high quality care and service, while monitoring clinical quality indicators, service and structural indicators in each of the medical fields.
The main principles guiding the health system on quality are: A. Monitoring clinical quality indicators; B. Ensuring safety of treatment; C. Improving the patient experience; D. Ensuring continuum of care.

Assuring the quality of the drinking water

The regulations regarding drinking water specify the hygienic quality of the water, and are intended primarily to ensure the health of the consumer public, which uses the water for drinking, cooking and washing as well as for other domestic uses. The regulations form a binding, professional and advanced foundation for the delivery of safe drinking water in Israel. The water delivered to the public is tested by the water suppliers and when necessary, undergo thorough, comprehensive treatment to remove undesirable components, which may be harmful to the health of humans.

The department of Environmental Health within the Public Health services in the Ministry of Health is responsible for supervision and control over the quality of the drinking water.


Assuring the quality of water in the swimming pools and bathing beaches

In order to safeguard the public health, the Ministry of Health has put together regulations for public swimming pools, which are intended to prevent potential harm to the public health, both from the bathing water and from the pool ground (for example, the changing rooms, restrooms, the pool grounds etc.). Each swimming pool is required to have a water treatment facility which includes filtering and disinfection, as well as a computerized control system to control and monitor the water quality (turbidity and disinfectant residues).

The sea and the bathing beaches are exposed to various contaminations, such as: malfunctions of sewage systems, industrial wastewater, polluted streams, municipal drainage systems, vessels and, occasionally, the bathers themselves.

To safeguard the bathers’ health, the Ministry of Health has specified a water quality standard for beaches, as well as a prohibition on bathing in cases of pollution or suspected pollution. A map is available, which details the quality of the bathing water at the beaches. 

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