Members who feel that their rights under the National Health Insurance Law have been violated can complain to any one of the following authorities:
- Public Inquiries superintendent at the HMOs (kupot cholim)
- Public Inquiries superintendent at the medical institution subject of the complaint
- Complaints commissioner under the National Health Insurance Law, as will be explained in later on
- The district labor court
Important: In case a member considers that his rights were violated, it is preferable to apply in the first instance to the Public Inquiries superintendent at the HMO (kupat cholim) or at the medical institution subject of the complaint.
The Public Complaints Commission is a body intended to assist the public in exercising their rights according to the national health insurance law 1994 (“the law”, hereinafter).
- Lodging a complaint
According to article 45 of the law, each Israeli resident is entitled to lodge a complaint against an HMO, one of its service providers, any of its employees or anyone acting on its behalf, on all matters concerning their conduct in fulfilling their legal duties. The complaint must be submitted in writing to the Public Complaints Commission. Information on lodging a complaint
- Transferring between HMOs
Registration for membership in an HMO, or switching from one HMO to another, is done at branches of the Israel Post and The National Insurance Institute website. Transfers are made six times a year on fixed dates. Any person considering himself as being detrimentally affected concerning his own registration to an HMO, or the registration of a dependent, is entitled to lodge a request to cancel or expedite the transfer. the request must be submitted in writing to the Public Complaints Commission. Information on transferring between HMOs
- Reimbursements of health services provided to a person retroactively granted resident status
Any person who purchased medical services while not a member of an HMO, and who requested a certificate of residence from the National Insurance Institution, may submit a request to evaluate his eligibility for reimbursement. Information on reimbursement of health services
* This website contains general information. This information must not be regarded to be the binding text of the law.
Methods of Applying to the Public Complaints Commission
- Complaints may be submitted by any of the means listed on the Unit’s web page
